SHIPPING AND DELIVERY POLICY

Last updated: July 28, 2026

This Shipping and Delivery Policy explains how orders placed through Elva are processed, shipped, tracked, and delivered.

Elva is operated by Novira Ventures LLC.

1. Shipping destinations

We currently ship to eligible addresses within the United States.

Certain locations, including some remote areas, U.S. territories, military addresses, P.O. boxes, or addresses not supported by our carriers, may not be eligible for delivery.

If we are unable to ship an order to the address provided, we will contact the customer and cancel and refund the affected order.

2. Shipping rates

Our current standard shipping rates are:

• Orders below $70 USD: $5.90 USD tracked shipping.

• Orders of $70 USD or more: free tracked shipping.

The applicable shipping cost is displayed at checkout before payment.

We will not add any additional shipping charge after an order has been placed without the customer’s prior agreement.

Promotional shipping offers may occasionally apply. Any applicable conditions will be displayed before the order is completed.

3. Order processing

Orders are generally processed within 1 to 3 business days after payment has been successfully confirmed.

Business days do not include Saturdays, Sundays, or U.S. public holidays.

Processing may occasionally take longer during high-volume periods, product launches, promotional events, inventory updates, or holidays.

An order containing multiple products may be prepared and shipped in separate packages.

4. Estimated delivery time

After an order has been processed and shipped, standard delivery generally takes 8 to 14 business days.

The usual total estimated timeframe is therefore approximately 9 to 17 business days from payment confirmation.

All processing and delivery timeframes are estimates and not guaranteed arrival dates. Occasional delays may occur because of carrier disruptions, weather conditions, customs processing, peak shipping periods, incorrect address information, or other circumstances outside our immediate control.

An occasional delay does not automatically mean that a package has been lost or that the order has not been shipped.

Any delivery estimate displayed at checkout or in the order confirmation applies to that specific order and takes priority over the general estimates in this policy.

5. International fulfillment

To provide our products, colors, sizes, and available options, orders may be shipped directly from an international fulfillment center or logistics partner.

The package’s country of origin, carrier, shipping label, or route may therefore vary depending on the product ordered.

All shipping charges collected by Elva are displayed at checkout. We will not request an additional shipping payment after purchase without the customer’s agreement.

If a carrier requests an unexpected import or delivery charge, the customer should contact Elva before making any payment so that we can review the situation.

6. Separate shipments

Products from the same order may be shipped separately and arrive on different dates.

Each package may have its own tracking number. Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Receiving one package does not necessarily mean that the entire order has been delivered.

7. Order tracking

When tracking is available, the customer will receive a shipping confirmation containing a tracking number.

Orders can be tracked through our “Track Your Order” page or through the applicable carrier’s tracking website.

Tracking information may take between 24 and 72 hours after shipment to become visible or update. A temporary absence of tracking information does not necessarily mean that the order has not been shipped.

Some international shipments may receive a new local tracking number after entering the United States.

8. Shipping delays

If we learn that an order cannot be shipped within the timeframe communicated at the time of purchase, we will notify the customer and provide a revised estimated shipping date when available.

The customer may agree to wait or cancel the affected unshipped order for a full refund.

If we cannot obtain the customer’s required consent to a shipping delay, or if we determine that we cannot fulfill the order, we will cancel the affected order and issue a prompt refund.

Carrier delays occurring after shipment will be investigated when appropriate. Customers should contact us if their package has not arrived within the estimated delivery period.

9. Lost packages or non-delivery

If tracking stops updating for an extended period, the package appears lost, or the order is not delivered, we may open an investigation with the carrier or fulfillment partner.

The customer may be asked to confirm the shipping address and provide other reasonable information required for the investigation.

If the package is confirmed lost or cannot be delivered, we will provide an appropriate resolution, which may include:

• a replacement shipment at no additional cost; or

• a refund for the affected items.

The resolution of an eligible customer claim will not depend on whether Elva has first received compensation from the carrier or fulfillment partner.

10. Packages marked as delivered but not received

If tracking shows that a package was delivered but the customer cannot locate it, the customer should contact us promptly.

Before an investigation is opened, the customer should check:

• the shipping address on the order;

• the mailbox and any safe delivery locations;

• other household members;

• neighbors or building management;

• and any pickup location indicated by the carrier.

We may request delivery information or proof of delivery from the carrier. Each claim will be reviewed individually based on the tracking information, delivery records, customer communications, and other available evidence.

A tracking status alone does not prevent us from reviewing a legitimate non-delivery claim.

11. Incorrect or incomplete addresses

Customers are responsible for reviewing their name, street address, apartment or unit number, city, state, ZIP code, and contact details before placing an order.

Address corrections may be requested before the order has been processed or shipped, but we cannot guarantee that a change will still be possible.

If a package cannot be delivered because the customer provided an incorrect or incomplete address, reasonable reshipping costs may apply.

Any additional charge will be disclosed before a new shipment is arranged.

12. Refused or unclaimed packages

Packages that are refused or not collected within the carrier’s required timeframe may be returned to the fulfillment center.

Refusing or failing to collect a package does not automatically guarantee a refund.

The order will be handled in accordance with our Return and Refund Policy after the package’s location, status, and condition have been confirmed.

Any applicable reshipping cost will be communicated before a replacement shipment is arranged.

13. Damaged packages or products

If a package or product arrives damaged, the customer should contact us promptly and retain:

• the product;

• the original packaging;

• the shipping label;

• and photographs or videos showing the damage.

We may request original, unedited photographs or videos showing the entire product, the reported issue, the packaging, and the shipping label.

We may also request additional evidence or the return of the product for inspection before issuing a replacement or refund.

Evidence that appears digitally generated, artificially altered, copied, manipulated, misleading, or inconsistent with the order or fulfillment information may require additional verification and may be rejected following a reasonable review.

Confirmed eligible claims will be handled in accordance with our Return and Refund Policy.

Nothing in this section limits any non-waivable rights available under applicable law.

14. Fraudulent claims

Submitting false information, manipulated or artificially generated evidence, making fraudulent representations, abusing our delivery or refund process, or filing a knowingly false payment dispute may result in:

• rejection of the claim following a reasonable review;

• cancellation of related pending orders;

• restriction of future purchases;

• submission of relevant evidence to payment providers, financial institutions, carriers, fulfillment partners, or competent authorities.

This provision does not affect legitimate claims or any non-waivable consumer rights.

15. Contact us

For assistance with a shipment, please contact us through:

https://elvabrand.com/pages/contact

Please include:

• the order number;

• the email address used for the purchase;

• the tracking number, if available;

• and a clear description of the issue.

Elva is operated by:

Novira Ventures LLC
30 N Gould St STE N
Sheridan, WY 82801
United States

This business address is not a return address. Returns must only be sent to the address provided after a return request has been approved.